Payment Policy

At FROSETPRO, operated by PUILI LTD (Company Number: 16910501), we ensure a secure and transparent payment process for all our customers in the United Kingdom, United States, Germany, Italy, Denmark, the Netherlands, and Spain. All transactions are processed in British Pounds (GBP £), though your local bank may apply conversion rates for orders from the USA or Europe.

1. ACCEPTED PAYMENT METHODS

We accept a wide range of secure payment options to ensure your convenience. Currently, you can pay using:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club, and Union Pay.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Alternative Payments: PayPal and Klarna.

2. PAYMENT SECURITY

Your security is our priority. FROSETPRO uses Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission. We do not store your full credit card details on our servers.

3. TAXES AND FEES

All prices listed on our website include applicable taxes. We do not charge any additional payment processing fees. The total amount you see at checkout is the final price you will pay.

4. ORDER VERIFICATION

To prevent fraud, some orders may be subject to additional verification. If your payment is flagged by our system, we may contact you via info@frosetpro.com to confirm your details before processing the order.

5. BILLING INFORMATION

Please ensure your billing address matches the information on your credit card statement to avoid delays in processing your order. This applies to all customers in the United Kingdom, United States, Germany, Italy, Denmark, the Netherlands, and Spain.

6. CONTACT INFORMATION

If you have any questions regarding our payment procedures, please reach out to our team in Sunderland:

Store Name: FROSETPRO
Company Name: PUILI LTD
Company Number: 16910501
Physical Address: 25 Fawcett Street, Sunniside, Sunderland SR1 1RH, United Kingdom
Phone: +44 7418 602801
Email: info@frosetpro.com
Customer Service Hours: Monday – Friday: 09:00 – 18:00 (London Time)