Frequenty Asked Questions
How can I contact customer support?
You can reach our customer support team at FROSETPRO by emailing info@frosetpro.com or by calling +44 7418 602801. Our team in Sunderland is available Monday to Friday, 09:00 – 18:00 (London Time).
Where do you ship to and which carriers do you use?
We ship to the United Kingdom, USA, Germany, Italy, Denmark, the Netherlands, and Spain. We use trusted carriers to ensure reliable delivery:
- United Kingdom: Royal Mail, Evri, or DPD.
- United States: USPS, FedEx, or UPS.
- Germany: DHL, Hermes, or DPD.
- Italy: Poste Italiane, BRT (Bartolini), or GLS.
- Denmark: PostNord, GLS, or Bring.
- Netherlands: PostNL, DHL Parcel, or DPD.
- Spain: Correos, SEUR, or GLS.
What are the shipping costs?
Shipping is FREE on all orders to all our supported countries. There are no hidden fees, restocking fees ($0), or minimum purchase requirements.
How long will it take to get my order?
We aim to get your order to you as quickly as possible. Here is our delivery timeline:
- Order Cutoff Time: 18:00 (6:00 PM) London Time.
- Handling Time: 1 to 2 Business Days (Mon-Fri).
- Transit Time: 4 to 7 Business Days (Mon-Fri).
- Total Estimated Delivery: 5 to 9 Business Days.
What is your return policy?
We offer a 30-day no-questions-asked return policy. You have 30 days from the date of delivery to return your item for a full refund. Refunds are processed within 7 days of us receiving the item back at our Sunderland facility. There is a $0 restocking fee.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, and Shop Pay. While our base currency is GBP, you can pay using your local currency (USD, EUR, etc.) at checkout.