Política de envío
At FROSETPRO, operated by PUILI LTD (Company Number: 16910501), we are dedicated to providing a reliable and transparent shipping experience for our customers in the United Kingdom, Denmark, the Netherlands, Spain, Italy, Germany, and the United States. We offer Free Shipping on all orders.
1. SHIPPING DESTINATIONS & CARRIERS
Currently, we target and ship to customers within the following regions using these trusted carriers:
- United Kingdom: Royal Mail, Evri, or DPD.
- United States: USPS, FedEx, or UPS.
- Germany: DHL, Hermes, or DPD.
- Italy: Poste Italiane, BRT (Bartolini), or GLS.
- Denmark: PostNord, GLS, or Bring.
- Netherlands: PostNL, DHL Parcel, or DPD.
- Spain: Correos, SEUR, or GLS.
2. SHIPPING COST
FROSETPRO provides Free Shipping on all orders. There are no hidden fees or additional shipping charges at checkout for any of our supported countries.
3. ORDER PROCESSING & TRANSIT TIMES
Our goal is to ensure your order reaches you as quickly as possible. Please note the following timeframes for all supported regions (UK, USA, DE, IT, DK, NL, ES):
- Order Processing Time: 1 - 2 Business Days (Monday – Friday).
- Order Transit Time: 4 - 7 Business Days (Monday – Friday).
- Order Cut-off Time: 18:00 (London Time).
Total Estimated Delivery Time: 5 - 9 Business Days.
4. DELIVERY TERMS
While we aim to meet these delivery windows using our designated carriers, please note that transit times are estimates and may vary due to external factors. If your order is significantly delayed, please contact us at info@frosetpro.com.
5. ORDER TRACKING
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can monitor your shipment's progress directly through our carrier’s website or via our Track Your Order page.
6. WRONG ADDRESS & DELIVERY ISSUES
If a package cannot be delivered due to an incorrect address provided by the customer or if the package is refused, the customer may be responsible for any additional costs incurred. Please double-check your shipping details at checkout.
7. CONTACT INFORMATION
If you have any questions regarding our shipping practices, our team in Sunderland is here to help:
Store Name: FROSETPRO
Company Name: PUILI LTD
Company Number: 16910501
Physical Address: 25 Fawcett Street, Sunniside, Sunderland SR1 1RH, United Kingdom
Phone: +44 7418 602801
Email: info@frosetpro.com
Customer Service Hours: Monday – Friday: 09:00 – 18:00 (London Time)