Datenschutzerklärung

Last updated: February 4, 2026

At FROSETPRO, operated by PUILI LTD (Company Number: 16910501), we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from frosetpro.com. We proudly serve customers in the United Kingdom, Denmark, the Netherlands, Spain, Italy, Germany, and the United States.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping to the United Kingdom, Denmark, the Netherlands, Spain, Italy, Germany, or the United States, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site.

4. YOUR RIGHTS

GDPR (UK & EU): If you are a resident of the United Kingdom, Denmark, the Netherlands, Spain, Italy, or Germany, you have the right under the General Data Protection Regulation (GDPR) to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

US Privacy Rights: If you are a resident of the United States, you may have specific rights regarding your personal information under state laws (such as the CCPA). We do not "sell" your personal information in the traditional sense, but we do share it with service providers to fulfill your orders.

If you would like to exercise any of these rights, please contact our team in Sunderland through the contact information below.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@frosetpro.com or by mail using the details provided below:

Store Name: FROSETPRO
Company Name: PUILI LTD
Company Number: 16910501
Physical Address: 25 Fawcett Street, Sunniside, Sunderland SR1 1RH, United Kingdom
Phone: +44 7418 602801
Email: info@frosetpro.com